You can find your charging under charging history. There you can filter by date and download your receipt as a PDF.

After you have selected a charging station in the app, you can see the kW capacity under each plug ID.

1. Select your plug and connect it to your car. You start and stop your charging session direcly through the app or by your RFID – Card. 2. To stop the charging, simply start the Charge4Go app and select ”Stop”. If you’ve started your charging with an RFID card you can stop the charging through the app or by tapping the RFID card against the RFID reader at the charging station. 3. When your charging session is finished, gently remove the plug from your car and place it back at the charging station. If your use your own charging cable you also need to remove it from the charging station.

Clever has informed us that they’re having a technical issue that does not allow them to support the start of charging sessions via external apps. However, our charging cards (RFID) are supported which you can order from us directly in the app. Clever is working on a solution and will let us know when they are ready.

Charge4Go's prices are variable and follow the fluctuations of the market. You can always see the price charged per kWh before starting the charging session in the app

Sometimes the information from the station have a delay, and the app continues to count the time until the CDR (Charge Detail Record) is delivered. Once it’s delivered the actual session will be shown. The session should stop when you unplug, and you will only be charged the amount of energy that was delivered.

Charging sessions fail for various reasons. A common cause is that the charging station has the same ID–number on both CCS and Type 2 plugs. If this is the case, try to detach the plug gently from the car and wait a few seconds for the station to reload. Then try again by first starting the charging session in the app and then connect the plug into the car. If it still fails, please contact the charging station support in the app for help.

Each plug can only have one plug ID. If the charging station for some reason has the same plug ID for both CHAdeMO and CCS, the station will try to start both plugs. This is a known problem which our service provider and E.ON is working on solving. Try to restart your charging session by detaching the plug and wait a few seconds until the station has reloaded. Then try again by starting the charging in the app before you connect the plug into your car.

Each plug can only have one plug ID. If the charging station for some reason has the same plug ID for both CHAdeMO and CCS, the station will try to start both plugs. This is a known problem which our service provider and E.ON is working on solving. Try to restart your charging session by detaching the plug and wait a few seconds until the station has reloaded. Then try again by starting the charging in the app before you connect the plug into your car. You can always contact the charging operator in the app if this problem does not disappear.

You can find and choose your charging station by using Charge4Go’s map in the app. You can also find a station by writing your adress or the charging station ID number in the search feild. There are different charging plugs at the charging stations, such as: Type2, CCS, CHAdeMO and Tesla supercharger.

Type2: This plug is considered to be the standard plug model in Europe. Most of the public stations are equipped with a Type 2 socket. Charging power levels of up to 43 kW, though in practice, the value is usually between the range of 7,4 KW – 15,3 KW. CCS (Combined Charging System): An improved version of Type 2, with two additional power contacts for quick DC charging (direct current charging power levels) of up to 350 kW. Most of the DC chargers today are usually around 50 kW and above. CHAdeMO: This plug is a quick charging system that was created in Japan and have a charging capacity up to 50 kW in public charging stations. Tesla Supercharger: A modified version of the type 2 plug. This means that you can recharge your Tesla to 80% within 30 minutes. For now, it´s not possible for any other car brand to charge at a Tesla Supercharger.

Go to "Profile" and press the field with your name, to make it expand. Press the "Edit profile" button, and don't forget to save!

You can easily and safely create your account by with BankID. Alternatively, you can register with your e-mail address and create a password. You find the “Sign up” button underneath the “log in” button in the app. Your e-mail will be your username when logging in.

To add your credit card in the app: go to "Profile" > "Payment options" > "Add cards". You need to be logged in and have an account to be able to add your credit card. Soon you will also be able to choose among a range of payment methods such as subscriptions, Swish and more.

To add your vehicle: begin with logging into the app then select Profile > Vehicles > Add vehicles. You add your vehicle by registering your license plate number, selecting car model, and finish by pressing “add”. It’s Important to have in mind is that you need to be logged in and have an account to be able to add your vehicle. Unfortunately, It's not possible to add a personalized registration plate number.

If you already have a registered account with your email and then login with your BankID, a second account will be registered in your name. We are aware of this problem and are currently working on a solution so that you can merge your e-mail account with your BankID account.

We are currently working on a solution so that you can merge your e-mail account with your BankID account.

A common reason for this error to occur is due to the user having a hybrid car. Adding your vehicle registration number is currently only supported for users that has pure electric vehicles.

Currently, it's only possible to register a regular vehicle license plate number to your account. This is because Charge4Go is not able to get information about personalized license plates from Transportstyrelsen in the same way as for regular vehicle license plate numbers.

Yes! By using the filter function in the app next to the search field you can filter charging speed range, plugs, and active charging station in your view. This view easily be switched on and off.

Next to the search field, in the map view, you find the filter button. You can filter charging speed range, plugs, and active charging station in your view. This view easily be switched on and off.

For the moment, it's not possible to stop your charging through the app if you've started your session with an RFID card. Our development team is working on solving this issue.

The multiple account function allows several users to connect to a shared account. When a user has connected to a shared account he or she can easily switch back to the personal account in the Charge4Go app. In the shared account, charging sessions from multiple users will be debited to a single credit card or other selected payment option. For companies and other entities with EV fleets, this enables easy cost control and less time-consuming fleet management. The multiple accounts function is also available for individuals and can be used e.g., to let family members and friends debit their charging session to a single credit card without having to share sensitive payment information. When you first create a shared account you will automatically be given the role of “admin”. Admins select which payment method will be used for the shared account and can invite and remove other users. Users who receive an invite and connect to the account will be able to track the costs of their charging sessions but will not be able to access credit card details or other sensitive information that is needed for debiting the account.

You can connect to the shared account by pressing the link in the invitation letter sent to your email address. If you are not automatically connected to the account you can copy and paste the code found in the invitation letter in the Charge4Go app under “Accept invitation”. Steps to setting up a shared account: 1. Create a shared account in the Charge4Go application 2. Add payment method 3. Invite and remove users in the “Manage user” section of the Charge4Go application 4. Track and download your users' charging details under charging history.

You can easily reset your password directly in the app by tapping "forgot password". If you don't receive an e-mail automatically, please contact us through e-mail at "hello@charge4go.com".

This is not possible at the moment. Our development team is working on implementing this feature in a future release.

Our development team is working on implementing this feature in a future release.

This is no possible at the moment. Our development team is continuously reviewing the route planning data with our service providers and are working on refining the accuracy.

This is not possible at the moment. Our development team is working on implementing this feature in a future release.